E-commerce Operations & Project Manager (Lightspeed + Shopify) Online - Charlotte, NC

Job Description

 

About Us

We are an established beauty retail store expanding into e-commerce. We carry approximately 10,000 SKUs across multiple brands and are building a Shopify-based online store integrated with our Lightspeed POS system. We are looking for a highly organized E-commerce Operations & Project Manager to own the day-to-day execution of the e-commerce launch and ongoing operations.

Role Overview

This role is responsible for launching and operating our online store while ensuring smooth integration with our in-store operations. You will manage outside Shopify developers and contractors, coordinate product catalog setup, and ensure inventory and order workflows work correctly between Lightspeed and Shopify.

This is a hands-on operational role. You do not need to be a full-time developer, but you must be comfortable working with technical vendors and managing an e-commerce build.

Key Responsibilities

E-commerce Launch & Project Management

Manage the Shopify store build from planning through launch

Coordinate external Shopify developers, designers, and contractors

Create and manage project timelines, task lists, and milestones

Review deliverables and ensure work meets quality standards

Track budget and manage vendor invoices

Lightspeed + Shopify Integration

Oversee Lightspeed product and inventory sync with Shopify

Test inventory accuracy, order flow, and returns processes

Ensure pricing, tax, shipping, and promotions are configured correctly

Document workflows for store staff and internal operations

Product Catalog & Merchandising

Manage product uploads, categories, tags, and collections

Ensure product pages are accurate, clean, and customer-friendly

Coordinate product photography, descriptions, and key attributes

Support merchandising strategies (best sellers, new arrivals, bundles)

Store Operations & Ongoing Management

Monitor daily order flow, customer issues, and fulfillment

Work with store staff to ensure online orders are handled properly

Manage app tools (reviews, loyalty, email marketing, search, etc.)

Track site performance and report on key KPIs (traffic, conversion, AOV)

Optimization & Growth Support

Coordinate promotions, sales, and seasonal campaigns

Identify conversion improvements and work with contractors to implement them

Support SEO basics and site content organization

Recommend improvements based on customer behavior and analytics

Required Qualifications

2+ years of experience in e-commerce operations, e-commerce project management, or online retail

Experience working with Shopify (managing store operations, apps, or builds)

Strong organizational skills and ability to manage multiple priorities

Experience working with external developers/agencies (outsourced work)

Comfortable working with large product catalogs (1,000+ SKUs; 5,000+ preferred)

Strong attention to detail (inventory, pricing, product data accuracy)

Preferred Qualifications (Nice to Have)

Experience with Lightspeed POS (Retail)

Experience launching an online store for a physical retail business

Understanding of product catalog management and variant setup

Familiarity with e-commerce analytics (Shopify Analytics, GA4)

Basic understanding of SEO and merchandising best practices

Beauty, fashion, or specialty retail experience

Skills & Traits

Strong communicator who can work with both technical vendors and store staff

Comfortable making decisions and solving problems quickly

Highly organized, process-driven, and detail-oriented

Can manage contractors without being overly dependent on them

Business-minded and customer-focused

 

please send resume to  : matt@tisunbeauty.com